Monday, September 1, 2008

Get Your iPod Repaired!

Follow these steps for an easy, quick and safe transaction....

Step 1: Need a repair quote? Have questions? Email Us. Tell us your problem and we'll reply shortly with an *estimated* cost and provide our shipping address.
1a. Make sure you include...
Your Name
Email Address
iPod Model (include Generation)

iPod Serial Number
Explanation of problem and/or parts you want repaired/replaced


Step 2: Package your iPod securely. We suggest wrapping the iPod itself in bubble wrap and placing it in a small box, or a bubble wrap padded envelope giving your delicate iPod enough cushion. See other iPod shipping tips...
Step 3: Mail us your iPod. As soon as we receive it, we'll email you and confirm receipt. We'll then do a diagnosis on your iPod and pinpoint the exact problem. We'll then send you another email with our findings and suggestions for repair/replacement of parts and total cost.


Step 4: You contact us back with an Approve/Decline of repairs/replacement of parts.
4a. If you approve, we'll send you a PAYPAL invoice to your email. Once Payment is made, iPod will be repaired and shipped back to you within 24-48 hours.
4b. If you decline, we'll send you a PAYPAL invoice for $10.00, the cost of labor for the diagnostics and the return shipping charges. Once payment is confirmed, iPod will be shipped back to you in its original state within 24-48 hours. Shipping is FREE if repairs are made to your iPod.

4c. At this time, we may also offer to purchase your broken iPod from you. If so, we'll make an offer and if accepted, we'll mail you a check or send you the funds via PAYPAL.

Step 5: SaveMyiPod.com will give you a 30 Day Warranty on all replacement parts and repairs. Should your iPod malfunction after repair and within the 30 day period, email us and and we'll arrange for you to ship the iPod back to us so that we can diagnose the problem again and re-fix it for free. Our 30 Day Warranty only covers the parts that we replaced/repaired. For example, if we replaced your battery and 20 days later your LCD Screen goes blank, that is an LCD Screen problem, not related to the battery and is not covered under our warranty.

SaveMyiPod.com Repair Costs

SaveMyiPod.com's Repair Cost Guide!
Updated 9.01.2008

**Please note that these are "Estimated" costs! It's possible that we may receive your iPod and and repairs/replacement parts could be more or less than originally quoted. These prices are based on replacement part cost and include the diagnosis, labor and shipping!


iPod Video 5th Gen.
Battery Replacement $35
Logic Board Replacement $99
* New Price
30 GB Hard Drive Replacement $110 * New Price
80 GB Hard Drive Replacement $150

LCD Screen Replacement $65.00
Headphone/Hold Switch Replacement $35
Click Wheel Replacement $30
* New Price
Hard Drive Connector Cable Replacement $30

iPod 4th Gen.
Battery Replacement $30
Hard Drive Connector Cable Replacement $30
Click Wheel Replacement $35

Face Plate Replacement $30
Back Plate Replacement $40
Headphone/Hold Switch Replacement $35
20 GB/40GB Logic Board Replacement $80
15 GB Hard Drive Replacement $60
20 GB Hard Drive Replacement $70

30 GB Hard Drive Replacement $80
LCD Screen Replacement $50

iPod Photo
Battery Replacement $30
Hard Drive Connector Cable Replacement $30
Click Wheel Replacement $35
Face Plate Replacement $30
Back Plate Replacement $40
Headphone Jack Replacement $45
20GB/40GB/60GB Logic Board Replacement $80
20 GB Hard Drive Replacement $90
40 GB Hard Drive Replacement $110
60 GB Hard Drive Replacement $130
20GB/40GB/60GB LCD Screen Replacement $60

iPod 3rd Gen.
Battery Replacement $30
Hard Drive Bracket $30

Hard Drive Connector Cable Replacement $30
Touch Wheel Cable $30
Face Plate Replacement $40
Back Plate Replacement $40
Headphone Jack $50
Logic Board Replacement $50
15 GB Hard Drive Replacement $75
20 GB Hard Drive Replacement $85
30 GB Hard Drive Replacement $95
40 GB Hard Drive Replacement $110
LCD Screen Replacement $60

iPod Classic
Battery Replacement 80GB/160GB $35
Logic Board Replacement $120
80 GB Hard Drive Replacement $140
160 GB Hard Drive Replacement $250
LCD Screen Replacement $60.00
Headphone/Hold Switch Replacement $35
Click Wheel Replacement $30
Hard Drive Connector Cable Replacement $30


iPod Mini 1st Gen.
Battery Replacement $30
Hard Drive Cable $30
Housing Replacement $40
Headphone Jack Replacement $40
Click Wheel Replacement $40
LCD SCreen Replacement $50
4GB Hard Drive Replacement $50
Logic Board Replacement $60

iPod Mini 2nd Gen.
Top Bezel Replacement $25

Bottom Bezel Replacement $25
Battery Replacement $30

Hard Drive Cable $30
Housing Replacement $40

Headphone Jack Replacement $40
Click Wheel Replacement $40

LCD Screen Replacement $50
4GB Hard Drive Replacement $50

6GB Hard Drive Replacement $70
Logic Board Replacement $60

iPod Nano 1st Gen.
Battery Replacement $30
Face Plate Replacement $30

Back Plate Replacement $35
Hold Switch Replacement $55
Click Wheel Replacement $40
LCD SCreen Replacement $50
1GB Logic Board Replacement $99
2GB Logic Board Replacement $109
4GB Logic Board Replacement $130

iPod Nano 2nd Gen.
Battery Replacement $30
Housing Replacement $30
Top Bezel Replacement $25

Bottom Bezel Replacement $25
Hold Switch Replacement $60
Click Wheel & Headphone Jack Replacement $40
LCD SCreen Replacement $50
2GB Logic Board Replacement $99
4GB Logic Board Replacement $99

iPod Nano 3rd Gen.
Contact Us for pricing


Tuesday, June 24, 2008

Wet iPod?

Did you accidentally drop your iPod in the toilet? In a puddle? In Ubu's water bowl? It happens! Here is what you can do to try and save your iPod!

1. DO NOT TURN IT ON!!!
The immediate reaction is to try to turn on the iPod to see if it works. If there is water inside and the battery activates, you could fry everything!

2. Pry open the iPod with a thin plastic tool or a flat heat screwdriver if you can do it without ruining the paint job! A guitar pic works wonders as well!

3. Let the inside of the iPod dry out! Simple as that. Give it a few days and make sure its in a cool dry place. Some people have tried to put it under a lamp, you can try that too...whatever works! Use a hair dryer if you need faster results. Just make sure everything is completely dry before you try to turn it on and test it out.

4. After a few days of dryness, then give it a try and charge it. If it still doesn't work, feel free to send it to us and we'll take a look at it. It could be the logic board, the hard drive, the battery or even the headphone jack could be busted if you aren't getting sound. Either way, we'll test it out and let you know what it would take to fix it!

Monday, June 23, 2008

SaveMyiPod.com 30-Day Warranty

30-Day SaveMyiPod.com Warranty

SaveMyiPod.com will give you a 30-Day Warranty on all replacement parts and repairs. Should your iPod malfunction after repair and within the 30-day period, email us and and we'll arrange for you to ship the iPod back to us so that we can diagnose the problem again and re-fix it for free. Our 30-Day Warranty only covers the parts that we replaced/repaired. For example, if we replaced your battery and 20 days later your LCD Screen goes blank or cracks, that is an LCD Screen problem and is not covered under our warranty. Of course, we will be happy to repair your LCD Screen for you.

Sunday, June 22, 2008

iPod Shipping Tips

The most agonozing thing about getting your iPod repaired is the frustration of wondering whether or not your iPod arrived on-time. Was it packed securely? Did it get lost in the mail? Etc. Follow some of these steps to ensure yourself some peace of mind when shipping out your precious iPods....

1. We suggest wrapping your iPod in a layer or two of bubble wrap. Cut a small piece, at least 6"x 6" and tightly wrap it around your iPod. Use a piece of tape to secure the bubble wrap in place.

2. Place the iPod in a small sturdy box. Throw some newspaper in there for extra cushion. Choose a package that fits your iPod securely. Make sure you only send your iPod, we do not need any other items.

3. Before you seal the package, on a separate piece of paper, please include the following:
Name
Email Address
iPod Model
Color
Serial Number
Brief description of the problem you're having

4. If using the USPS, your best bet is to use Priority Mail which guarantees delivery in 2-3 days. You might also want to splurge for Delivery Confirmation as well and Insurance is optional. Its all about how you feel when shipping. WE ARE NOT RESPONSIBLE FOR LOST, LATE, or DAMAGED ITEMS. This is why we suggest Delivery Confirmation, so you can track your package.

5. Once we receive your package, we will confirm receipt by email, test your iPod, and email you an exact quote on cost to repair and parts that may need to be replaced.

Friday, June 20, 2008

Try Apple's 5 R's BEFORE Paying for Repairs!

Apple suggests trying these simple solutions to get a response from your iPod! If all else fails, we're here to help. But, at least try these and save yourselves a buck or two first before you consider repairs.......
Apple's Trobleshooting Page for ALL iPods


Reset
To reset your iPod with click wheel:

1. Toggle the Hold switch on and off. (Slide it to Hold, then turn it off again.)
2. Press and hold the Menu and Select buttons until the Apple logo appears, about 6 to 10 seconds. You may need to repeat this step.

Tip: If you are having difficulty resetting your iPod, set it on a flat surface. Make sure the finger pressing the Select button is not touching any part of the click wheel. Also make sure that you are pressing the Menu button toward the outside of the click wheel, and not near the center.
If the above steps did not work, try connecting iPod to a power adapter and plug the power adapter into an electrical outlet, or connect iPod to your computer. Make sure the computer is turned on and isn't set to go to sleep.



Retry
Retry your iPod with a different USB or FireWire port on your computer.



Restart
Restart your computer, and make sure that you have the latest software updates installed.

Note:
To update your Windows software, select Windows Update from the Tools menu of Internet Explorer.
To update your Mac OS software, select Software Update from the Apple menu.


Reinstall
To reinstall your iPod with click wheel:

1. To update and reinstall your iPod software, first
download the latest version of iTunes.
2. Next, open the new version of iTunes and connect your iPod to your computer.
3. Select your iPod in the source list and click "Check for Update" under the Summary tab. iTunes will check to see if your iPod needs to be updated and perform the update for you.


Restore
Note: Because Restore erases all of the songs and files on the disk, make sure to back up any files you've saved on the iPod disk. All of your songs, podcasts, and audiobooks can be loaded back to your iPod provided that you have them stored in your iTunes Library.

How to restore your iPod:

For Windows:
1. Make sure you've reinstalled the latest version of iTunes.
2. Open iTunes, and then connect your iPod to your computer.
3. After a few moments, it will appear in the source list in iTunes.
4. Select your iPod in the source list and you will see information about it appear in the Summary tab of the main iTunes windows.
5. Click the Restore button. You will be prompted with one or more restore options that may prompt iTunes to automatically download of the latest iPod Software.
The 4 possible restore options are:
Restore Option 1: Restore - Restores with same iPod Software version already on iPod.
Restore Option 2: Use Same Version - Restores with same iPod Software version already on iPod even though a newer version is available.
Restore Option 3: Use Newest Version - Restores with the latest iPod Software on your computer.
Restore Option 4: Restore and Update - Restores with the latest iPod Software on your computer.
6. A progress bar will appear on the computer screen indicating that the first stage of the restore process has started. When this stage is completed, iTunes will instruct you to leave iPod connected to your computer to complete restore.
Restore Instruction 1: Disconnect iPod and connect it to iPod Power Adapter (typically applies to older iPod models).
Restore Instruction 2: Leave iPod connected to computer to complete restore (typically applies newer iPod models).
7. During the stage 2 of the restore process, the iPod will show an Apple logo as well as a progress bar at the bottom of the display. It is critical that the iPod remains connected to the computer or iPod Power adapter during this stage. Note: The progress bar may be difficult to see since the backlight on the iPod display may be off.
8. After stage 2 of the restore process is complete and the iPod is connected to the computer, the iTunes Setup Assistant window will appear asking you to name your iPod and choose your syncing preferences similar to when you connected your iPod for the first time.

For Mac:
1. Make sure you've reinstalled the latest version of iTunes.
2. Open iTunes, and then connect your iPod to your computer.
3. After a few moments, it will appear in the source list in iTunes.
4. Select your iPod in the source list and you will see information about it appear in the Summary tab of the main iTunes windows.
5. Click the Restore button. You will be prompted with one or more restore options that may prompt iTunes to automatically download of the latest iPod Software.
The 4 possible restore options are:
Restore Option 1: Restore - Restores with same iPod Software version already on iPod.
Restore Option 2: Use Same Version - Restores with same iPod Software version already on iPod, even though a newer version is available.
Restore Option 3: Use Newest Version - Restores with latest iPod Software version on your computer.
Restore Option 4: Restore and Update - Restores with latest iPod Software version on your computer.
6. A message will appear prompting you to enter an administrator's name and password.
7. A progress bar will appear on the computer screen indicating that the first stage of the restore process has started. When this stage is completed, iTunes will instruct you to leave iPod connected to your computer to complete restore.
Restore Instruction 1: Disconnect iPod and connect it to iPod Power Adapter (typically applies to older iPod models).
Restore Instruction 2: Leave iPod connected to computer to complete restore (typically applies newer iPod models).
8. During the stage 2 of the restore process, the iPod will show an Apple logo as well as a progress bar at the bottom of the display. It is critical that the iPod remains connected to the computer or iPod Power adapter during this stage. Note: The progress bar may be difficult to see since the backlight on the iPod display may be off.
9. After stage 2 of the restore process is complete and the iPod is connected to the computer, the iTunes Setup Assistant window will appear asking you to name your iPod and choose your syncing preferences similar to when you connected your iPod for the first time.


Apple's Trobleshooting Page for ALL iPods

Contact Apple
There are several ways to contact Apple service/support.....
By phone within the United States: 1-800-APL-CARE.
By visiting any apple retail location
http://www.apple.com/retail
By Visiting any authorized Apple service provider http://www.apple.com/buy/locator/service.html

Battery Symptoms

Having trouble with your Battery? If you are experiencing the following, it's possible you may need to replace the Battery...

- No power
- Battery doesn't charge
- Short battery life
- If you fully charge your ipod, unplug it, take it for a ride and start pressing the buttons to search through your songs and after 5 minutes your battery power is in the RED....you need a new battery!

Hard Drive Symptoms

Having trouble with your Hard Drive? If you are experiencing the following, it's possible you may need to replace the Hard Drive....

Sad Face Icon
! Folder Icon
Clicking/Whirling sounds
Constantly Reboots
Skips & Freezes
Unrecognized By PC
Stuck On Apple Logo
Stuck In Disk Mode
Songs Disappearing
iTunes Corrupt Error
Silent Hard Drive
Spins Up & Down
Can't Access Main Menu

Logic Board Symptoms

Having trouble with your Logic Board? If you are experiencing the following, it's possible you may need to replace the Logic Board....

- USB malfunction errors
- Battery won't charge
- Back panel heats up excessively
- No power/ iPod doesn't turn on
- Burnt-Plastic Smell

LCD Screen Symptoms

Having trouble with your LCD Screen? If you are experiencing the following, it's possible you may need to replace the LCD Screen....

- No display at all
- White screen
- "Large blobs/bleeding
- Washed out display
- cracks/scratches/scuffs