Wet iPod?

Did you accidentally drop your iPod in the toilet? In a puddle? In Ubu's water bowl? It happens! Here is what you can do to try and save your iPod!

1. DO NOT TURN IT ON!!!
The immediate reaction is to try to turn on the iPod to see if it works. If there is water inside and the battery activates, you could fry everything!

2. Pry open the iPod with a thin plastic tool or a flat heat screwdriver if you can do it without ruining the paint job! A guitar pic works wonders as well!

3. Let the inside of the iPod dry out! Simple as that. Give it a few days and make sure its in a cool dry place. Some people have tried to put it under a lamp, you can try that too...whatever works! Use a hair dryer if you need faster results. Just make sure everything is completely dry before you try to turn it on and test it out.

4. After a few days of dryness, then give it a try and charge it. If it still doesn't work, feel free to send it to us and we'll take a look at it. It could be the logic board, the hard drive, the battery or even the headphone jack could be busted if you aren't getting sound. Either way, we'll test it out and let you know what it would take to fix it!

SaveMyiPod.com 30-Day Warranty

30-Day SaveMyiPod.com Warranty

SaveMyiPod.com will give you a 30-Day Warranty on all replacement parts and repairs. Should your iPod malfunction after repair and within the 30-day period, email us and and we'll arrange for you to ship the iPod back to us so that we can diagnose the problem again and re-fix it for free. Our 30-Day Warranty only covers the parts that we replaced/repaired. For example, if we replaced your battery and 20 days later your LCD Screen goes blank or cracks, that is an LCD Screen problem and is not covered under our warranty. Of course, we will be happy to repair your LCD Screen for you.

iPod Shipping Tips

The most agonozing thing about getting your iPod repaired is the frustration of wondering whether or not your iPod arrived on-time. Was it packed securely? Did it get lost in the mail? Etc. Follow some of these steps to ensure yourself some peace of mind when shipping out your precious iPods....

1. We suggest wrapping your iPod in a layer or two of bubble wrap. Cut a small piece, at least 6"x 6" and tightly wrap it around your iPod. Use a piece of tape to secure the bubble wrap in place.

2. Place the iPod in a small sturdy box. Throw some newspaper in there for extra cushion. Choose a package that fits your iPod securely. Make sure you only send your iPod, we do not need any other items.

3. Before you seal the package, on a separate piece of paper, please include the following:
Name
Email Address
iPod Model
Color
Serial Number
Brief description of the problem you're having

4. If using the USPS, your best bet is to use Priority Mail which guarantees delivery in 2-3 days. You might also want to splurge for Delivery Confirmation as well and Insurance is optional. Its all about how you feel when shipping. WE ARE NOT RESPONSIBLE FOR LOST, LATE, or DAMAGED ITEMS. This is why we suggest Delivery Confirmation, so you can track your package.

5. Once we receive your package, we will confirm receipt by email, test your iPod, and email you an exact quote on cost to repair and parts that may need to be replaced.

Try Apple's 5 R's BEFORE Paying for Repairs!

Apple suggests trying these simple solutions to get a response from your iPod! If all else fails, we're here to help. But, at least try these and save yourselves a buck or two first before you consider repairs.......
Apple's Trobleshooting Page for ALL iPods

Reset
To reset your iPod with click wheel:

1. Toggle the Hold switch on and off. (Slide it to Hold, then turn it off again.)
2. Press and hold the Menu and Select buttons until the Apple logo appears, about 6 to 10 seconds. You may need to repeat this step.

Tip: If you are having difficulty resetting your iPod, set it on a flat surface. Make sure the finger pressing the Select button is not touching any part of the click wheel. Also make sure that you are pressing the Menu button toward the outside of the click wheel, and not near the center.
If the above steps did not work, try connecting iPod to a power adapter and plug the power adapter into an electrical outlet, or connect iPod to your computer. Make sure the computer is turned on and isn't set to go to sleep.


Retry
Retry your iPod with a different USB or FireWire port on your computer.


Restart
Restart your computer, and make sure that you have the latest software updates installed.

Note:
To update your Windows software, select Windows Update from the Tools menu of Internet Explorer.
To update your Mac OS software, select Software Update from the Apple menu.


Reinstall
To reinstall your iPod with click wheel:

1. To update and reinstall your iPod software, first download the latest version of iTunes.
2. Next, open the new version of iTunes and connect your iPod to your computer.
3. Select your iPod in the source list and click "Check for Update" under the Summary tab. iTunes will check to see if your iPod needs to be updated and perform the update for you.


Restore
Note: Because Restore erases all of the songs and files on the disk, make sure to back up any files you've saved on the iPod disk. All of your songs, podcasts, and audiobooks can be loaded back to your iPod provided that you have them stored in your iTunes Library.

How to restore your iPod:

For Windows:
1. Make sure you've reinstalled the latest version of iTunes.
2. Open iTunes, and then connect your iPod to your computer.
3. After a few moments, it will appear in the source list in iTunes.
4. Select your iPod in the source list and you will see information about it appear in the Summary tab of the main iTunes windows.
5. Click the Restore button. You will be prompted with one or more restore options that may prompt iTunes to automatically download of the latest iPod Software.
The 4 possible restore options are:
Restore Option 1: Restore - Restores with same iPod Software version already on iPod.
Restore Option 2: Use Same Version - Restores with same iPod Software version already on iPod even though a newer version is available.
Restore Option 3: Use Newest Version - Restores with the latest iPod Software on your computer.
Restore Option 4: Restore and Update - Restores with the latest iPod Software on your computer.
6. A progress bar will appear on the computer screen indicating that the first stage of the restore process has started. When this stage is completed, iTunes will instruct you to leave iPod connected to your computer to complete restore.
Restore Instruction 1: Disconnect iPod and connect it to iPod Power Adapter (typically applies to older iPod models).
Restore Instruction 2: Leave iPod connected to computer to complete restore (typically applies newer iPod models).
7. During the stage 2 of the restore process, the iPod will show an Apple logo as well as a progress bar at the bottom of the display. It is critical that the iPod remains connected to the computer or iPod Power adapter during this stage. Note: The progress bar may be difficult to see since the backlight on the iPod display may be off.
8. After stage 2 of the restore process is complete and the iPod is connected to the computer, the iTunes Setup Assistant window will appear asking you to name your iPod and choose your syncing preferences similar to when you connected your iPod for the first time.

For Mac:
1. Make sure you've reinstalled the latest version of iTunes.
2. Open iTunes, and then connect your iPod to your computer.
3. After a few moments, it will appear in the source list in iTunes.
4. Select your iPod in the source list and you will see information about it appear in the Summary tab of the main iTunes windows.
5. Click the Restore button. You will be prompted with one or more restore options that may prompt iTunes to automatically download of the latest iPod Software.
The 4 possible restore options are:
Restore Option 1: Restore - Restores with same iPod Software version already on iPod.
Restore Option 2: Use Same Version - Restores with same iPod Software version already on iPod, even though a newer version is available.
Restore Option 3: Use Newest Version - Restores with latest iPod Software version on your computer.
Restore Option 4: Restore and Update - Restores with latest iPod Software version on your computer.
6. A message will appear prompting you to enter an administrator's name and password.
7. A progress bar will appear on the computer screen indicating that the first stage of the restore process has started. When this stage is completed, iTunes will instruct you to leave iPod connected to your computer to complete restore.
Restore Instruction 1: Disconnect iPod and connect it to iPod Power Adapter (typically applies to older iPod models).
Restore Instruction 2: Leave iPod connected to computer to complete restore (typically applies newer iPod models).
8. During the stage 2 of the restore process, the iPod will show an Apple logo as well as a progress bar at the bottom of the display. It is critical that the iPod remains connected to the computer or iPod Power adapter during this stage. Note: The progress bar may be difficult to see since the backlight on the iPod display may be off.
9. After stage 2 of the restore process is complete and the iPod is connected to the computer, the iTunes Setup Assistant window will appear asking you to name your iPod and choose your syncing preferences similar to when you connected your iPod for the first time.

Apple's Trobleshooting Page for ALL iPods

Contact Apple
There are several ways to contact Apple service/support.....
By phone within the United States: 1-800-APL-CARE.
By visiting any apple retail location http://www.apple.com/retail
By Visiting any authorized Apple service provider http://www.apple.com/buy/locator/service.html

Battery Symptoms

Having trouble with your Battery? If you are experiencing the following, it's possible you may need to replace the Battery...

- No power
- Battery doesn't charge
- Short battery life
- If you fully charge your ipod, unplug it, take it for a ride and start pressing the buttons to search through your songs and after 5 minutes your battery power is in the RED....you need a new battery!

Hard Drive Symptoms

Having trouble with your Hard Drive? If you are experiencing the following, it's possible you may need to replace the Hard Drive....

Sad Face Icon
! Folder Icon
Clicking/Whirling sounds
Constantly Reboots
Skips & Freezes
Unrecognized By PC
Stuck On Apple Logo
Stuck In Disk Mode
Songs Disappearing
iTunes Corrupt Error
Silent Hard Drive
Spins Up & Down
Can't Access Main Menu

Logic Board Symptoms

Having trouble with your Logic Board? If you are experiencing the following, it's possible you may need to replace the Logic Board....

- USB malfunction errors
- Battery won't charge
- Back panel heats up excessively
- No power/ iPod doesn't turn on
- Burnt-Plastic Smell

LCD Screen Symptoms

Having trouble with your LCD Screen? If you are experiencing the following, it's possible you may need to replace the LCD Screen....

- No display at all
- White screen
- "Large blobs/bleeding
- Washed out display
- cracks/scratches/scuffs

Headphone Jack / Hold Button Symptoms

Having trouble with your Headphones or Hold Button? If you are experiencing the following, it's possible you may need to replace the Jack which combines both items....

- No sound
- Sound from only one earbud
- No Volume
- Static
- Hold Button stuck or not working

Click Wheel Symptons

Having trouble with your Click Wheel? If you are experiencing the following, it's possible you may need to replace the Click Wheel....

- Wheel won't Scroll
- Must press buttons hard
- Buttons won't respond
- Wheel is hard to control

Does your iPod need Cardio Pulmonary Resuscitation!

We'll save your iPod! It's iPOD CPR!!!

Cracked/bleeding screens, crappy batteries, the sad face icon, a charge-less iPod, click wheel problems, freezing, glowing, oozing..... we'll perform iPod CPR and save your pride and joy!!!

We repair and replace...

Batteries
Hard Drive
Logic Board
LCD Screen
Click Wheel
Headphone/Hold Switch Jack
Face Plate & Back Plate